Your Name on the Ticket MUST Match Your ID

If they do not match, you will be required to make a change to your ticket – incuring an additional 10% charge

Tickets FAQ

Important!! Please read the ticket FAQs below about purchasing tickets or selling your ticket.

Does my name need to be on the ticket?

We require your name to be printed on your ticket, it needs to exactly match your ID. Security will be checking this on the day.

How do I change the name on my ticket?

We do not offer the ability to process a ‘name change’, however the name is automatically changed when a ticket is resold. If you have arranged to sell or give your ticket privately to a friend, you can simply list the ticket for sale and before the final confirmation (in step 4), select the ‘private listing’ option. You can then send the private ticket link to the new ticket holder.

If you have purchased a second-hand ticket from someone ‘offline’ (through Facebook, gumtree etc) you will be required to transfer the ticket using our official ticket resale partner, Tixel, so that we can guarantee the validity of the ticket and so the name on the ticket matches the ID of the ticket holder. For further information do not hesitate to contact our support team at tickets(at)

Can I buy tickets on the door?

There are no door sales this year we are afraid. This is due to COVID regulations.

Where is the best place to try and find tickets if the event has sold out?

All ticket resales by people no longer able to make it will be found on Blazing Swan’s Tixel page


Please only buy and sell tickets through this page as scammers are everywhere. Do not buy a ticket in your local car park for cash only…

I can no longer attend, how do I resell/ transfer my ticket?

You’ve had a change of plans and can no longer commit to the event, but you can commit to that friend who is dying to get their hands on your ticket.

If you can no longer attend this event you must use our official resale facility, Tixel. Here,  you will be able to safely resell your ticket.

Tixel provides a safe marketplace allowing people to buy and sell tickets for this event hassle-free.

Head to Blazing Swan Tixel for more information

Can I get a refund?

Refunds are issued if the event is cancelled, however there are no refunds under other circumstances

I've already sold my ticket to someone, what do I need to do?

If someone has purchased a second-hand ticket from you ‘offline’ (through Facebook or selling to a friend etc) you will be required to transfer the ticket using the Tixel facility as per the instructions below. Or alternatively, if you have purchased a ticket for a friend and the ticket is in your name, you will need to use these steps below in order to update the name. 

Using Tixel, sell your ticket privately to your intended purchaser (the person whose details need to be on the ticket). 

To do so, please login to Tixel and select the ‘Sell tickets’ option. Follow the prompts to upload your ticket/s, and before the final confirmation select the option ‘private listing’ to ensure your ticket/s is not released to the public for sale. You are then able to share this link to your intended purchaser, allowing you to transfer the ticket from one account to another.

What are the Ticket transfer fees?

Please note that all ticket transfers are managed through Tixel.

The Tixel standard fee structure is as follows:

It’s free to list a ticket.

Once ticket has been sold: Seller fee = 5% + .30c Buyer Fee = 6% + $2

(All merchant/banking fees are inclusive, no extra fees)


Transfers of Theme Camp Tickets will be completed manually through Blazing Swan

Will tickets sell out?

Tickets for 2021 have been limited to a total of 1500. Once this limit is reached, the event will be considered full and no further tickets will be sold.

In the event of 1500 tickets being sold prior to the event opening, there will be no gate sales of tickets. Get in early to avoid disappointment

What if I can’t find or print my tickets?

You’ve made a ticket order on Humanitix, and now you want to admire the beauty of this unique barcode, but it seems this ticket has plans of its own. You’re unable to find it. Don’t worry – we’ve captured your ticket in a couple places, so you never need to worry that it’s lost.

Click this link to go to the how to find my ticket instructions

Can I bring my children?

Blazing Swan is an all ages event. Anyone under 18 years old must be accompanied by a parent or legal guardian at all times. People other than a parent or legal guardian can be an eligible carer with the written consent of the parent or legal guardian. Evidence of written consent must be brought to the event and provided to event staff if requested. Children should always have some form of identification on their person at all times at Blazing Swan.

Can I get a hard ticket?

All tickets will be emailed to you on purchase by Humanitix. Please print this off if you wish or to save some trees just have it downloaded on to your phone to show the gate on arrival.

Note – Due to poor mobile phone signnal, you should make sure your ticket is on your phone ready before you leave home to avoid gate hold ups.

Make sure your screen is not cracked though and the bar code is legible. Please protect the bar code on that ticket from prying eyes.

Can I buy a ticket just for the weekend?

Regardless of how long you are coming for, you need to buy a standard ticket. There are no day or weekend tickets.

Are there any discounts?

All ticket tiers are as per the Humanitix page, no discounts are issued.

Who do I contact if i have a Ticket issue?

For all your ticket enquires, please contact the Blazing Swan ticket team at tickets(at)

How do I buy a ticket?

Tickets are available via our ticket provider Humanitix who issue all the tickets on our behalf

Find information about paying for tickets in Humanitix help docs

I am under 18, can i buy a Ticket?

Blazing Swan’s policy is that all Under 18’s must be accompanied by an Adult Legal guardian.

As such, you will need to be accompanied onto the site with an Adult Legal guardian and remain in that Adults care at all times.

Do children / Under 18's need a ticket?

Yes. All children and under 18 need to have a ticket. Children under 12 are $50, 12 to 18 are $100 and all need to have one due to COVID event number regulations.
Children Under 18 need to be accompanied by a parent or guardian at the event at all times.

Does my name need to be on the ticket?

We require your name to be printed on your ticket, it needs to exactly match your ID. Security will be checking this on the day.

I am a volunteer, do I need to purchase a ticket?

Yes, you still need to present a valid ticket for the event, even if you are volunteering.

Ticket Terms and Conditions

Yes, like everyone we have some rules – or at least some things you need to be aware of before you purchase tickets.

Read them here – Blazing Swan Terms and Conditions